Returns & Exchanges

At Primrose Jewellery, we want you to love your new pieces; however, if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all items in their original condition. Please note that for hygiene reasons, earrings are non-returnable unless faulty.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place the jewellery in its original Primrose branded packaging and ensure it is securely sealed in a padded mailing envelope.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location or post office.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.